Books & Resources

Two published books, downloadable resources, and a conversational AI assistant trained on Tom's complete body of work - ask anything.

Published Works

Tom's Books

The Professional House Cleaning Technician's Manual book cover

Certification & Training · 2011

The Professional House Cleaning Technician's Manual

The curriculum foundation for the IICRC House Cleaning Technician (HCT) certification program - the first standardized, research-backed training manual written specifically for residential cleaning professionals. Covers technique, chemistry, health & safety, quality standards, and professional conduct.

This manual became required course material for the IICRC HCT certification and remains the definitive technical reference for cleaning technicians seeking professional credentials. Written by Tom to fill a gap that simply didn't exist before: rigorous, science-grounded training material designed for the residential cleaning profession.

Buy Paperback - $81.00
Modern Cleaning: The Evolution of Chemical Free Cleaning book cover

Methodology & Innovation · 2011

Modern Cleaning: The Evolution of Chemical Free Cleaning

A landmark work making the scientific and operational case for chemical-free residential cleaning using microfiber technology, engineered water, and ATP surface testing. Challenges a generation of chemical-dependent cleaning practices and defines a new category of environmentally responsible professional cleaning.

Built on years of scientific research through Modern Cleaning - the equipment and education company Tom founded in 2000 - this book translates laboratory findings into practical field protocols that any cleaning professional can implement. Required reading for operators pursuing green certification or chemical-free service offerings.

Buy Paperback - $13.22 Buy eBook - $12.95

Resources

Free Downloads & Companion Materials

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Smart Payments Implementation Guide

Step-by-step implementation guide with customer email templates, phone scripts, FAQs, and best practices for launching Smart Payments successfully.

Finance
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Customer Lifetime Value Guide

Learn how to calculate, improve, and maximize customer lifetime value using the key metrics that drive long-term profitability.

Profit
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Rate Increase Playbook

Practical strategies, worksheets, and implementation steps to confidently raise prices, improve margins, and build a more profitable cleaning business.

Pricing
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Performance Pay Playbook

Design a performance-based compensation system that rewards productivity, motivates employees, and aligns payroll with profitability.

Team Management
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Core KPI Calendar

Follow a month-by-month roadmap of the Core KPIs with resources and tools to improve business performance.

Benchmarks ⬇ Download
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Professional Cleaning Index (PCI)

Monthly industry benchmark report - first of its kind. Download the latest edition.

Benchmarks ⬇ Download